Tag Archives: American Airlines

Kudos to Southwest customer service!

While I had bad experience with airlines’ stuff regarding luggage problems before, this time I want to write about the good things. Although it took a day to receive my bag, the experience was pleasant and the customer service provided by Southwest was excellent. Comparing to airlines that charge money and then blame you for damage to your luggage, definitely a different level of service. Continue reading

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Horrible American Airlines service – a unique experience?

Short version: they ruined the luggage, the representative was rude, the customer service responded “we don’t care, here’s some miles, go away”. Continue reading

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