Tag Archives: Southwest

Kudos to Southwest customer service!

While I had bad experience with airlines’ stuff regarding luggage problems before, this time I want to write about the good things. Although it took a day to receive my bag, the experience was pleasant and the customer service provided by Southwest was excellent. Comparing to airlines that charge money and then blame you for damage to your luggage, definitely a different level of service. Continue reading

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New Southwest rewards program – does it make sense?

Southwest new loyalty rewards system encourages us to fly less and to pay more. Does it make sense? Continue reading

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Horrible American Airlines service – a unique experience?

Short version: they ruined the luggage, the representative was rude, the customer service responded “we don’t care, here’s some miles, go away”. Continue reading

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